Shipping & Policies
We accept PayPal or credit cards through direct checkout. Colorado customers pay sales tax (all other customers do not pay sales tax). We do not have a local pick up option, as our location is quite remote in the Colorado Rockies!
As always, expect a free sample with every order. Flat rate shipping of $9.95 for all orders shipped to the US up to $50, after which shipping is free! Flat rate shipping to Canada is only $18.50. We only ship to the United States and Canada from this website. For international shipping please visit our Etsy shop at etsy.com/shop/JuniperseedMerc.
We try to be as eco-friendly as possible, and that goes for shipping too. When possible we will use recycled packaging and plastic free or recycled plastic shipping materials. If there is plastic in your package you can be certain it is recycled! Usually though, your order will arrive safely tucked inside an ecofriendly nest we will build just for you!
Refunds and Exchanges:
If you are unhappy with your product, please return it and we will refund your purchase, minus shipping costs. International customers, please be aware of certain risks that are out of our control. There is a chance your package will be lost in the mail, and there is a chance you will have to pay additional fees, duties, or taxes to your customs department before they will release your package to you. We do insure all packages, and can replace them if they are lost, but we can not be responsible for duties and fees. The stated value on the outside of the box will be the merchandise value, plus the value of the postage. If you have any questions about this, please let us know.
Additional Policies and FAQs:
We love special orders! Please send me a message if there is something you are looking to have made up specially for you. Please contact us with questions. Our email address can be found on our “contacts” page. We also have a facebook page, where you will find coupons, special deals, new items, and opportunities to participate in our research and development. Please like us at Facebook.com/JuniperseedMercantile.
Important information about our skin care preparations and herbal remedies: I am not a medical doctor, and none of my formulations are meant to cure, treat or heal any medical condition. I am a science teacher with an obsessive interest in chemistry, green living, herbal lore and frontier pharmacy history. Please do not take the popularity of these products or my feedback history as evidence that these products will work as you expect them to. I include information about the ingredients used in my formulas for educational purposes only. I encourage you to do your own research to see if these ingredients can help you achieve the results you desire. I believe we, as consumers, deserve to be informed and empowered to take good care of ourselves naturally, whenever possible. It is your right and responsibility to understand your own body, and to make careful choices about any herbal or folk remedies you will use. By purchasing these products, you agree that you have not been given medical advice, prescriptions, or any kind of therapeutic recommendations.